Topic: 17. Service Quality

A complete indexing and article service is available free from 1967 to 2000

Effects of Deregulation on Service Co-ordination in the Metropolitan Areas

The paper examines the impact of deregulation on service co-ordination in the British conurbations outside London. Co-ordination decreased significantly in respect of timetables, fares and passenger information in particular in the period immediately following deregulation. Since then some aspects of co-ordination have improved. On balance, the author’s judgement is that there has been a net decrease in consumer welfare.

Read More »